What’s your story?
Growing up in New England, I was immersed in the trades since my father was a contractor. Rushing off to the job site after my last period in high school just felt right. Building and working with my hands felt natural and creative — but I was pushed to give it up and go to college when many told me that it’s “an industry that will beat you up”.
I’ve always been interested in entrepreneurship and creating value-based businesses. From experience in consulting to tech and academia, I was surrounded by highly motivated, intelligent and inspiring people who were working on some really interesting projects.
However, no one was talking about the home improvement space that was still operating the same way it was 100 years ago. I knew that, since the bar was set low, there was a lot of opportunity to rewrite what a home service company could be. I started with the question “What could a home service company look like if run like a tech start-up?”
Homes don’t come with owners’ manuals and trying to find reliable vendors can be difficult. GageHome is built upon transparency, customer service and re-envisioning a new standard for proactive home care.
The home concierge service is a monthly subscription that includes a personalized home evaluation and care plan, a single point of contact, project management, access to our vetted vendor network and our in-house handyman service to knock out even the smallest to-do’s.
Our homeowners have found great value in knowing that they just have to make one call to us, no matter what the request.
To what do you attribute your success?
I attribute my success to both a collective set of experiences of living just outside “the typical career path” and an incredible team who share a similar passion of building and innovating. I’ve learned my most valuable lessons from my worst job experiences, bad bosses, taking time off to bike through Patagonia and everything in between. Never be too proud to dig a hole and always embrace the obstacle.
How did you go about building your team of carpenters, entrepreneurs and educators?
Since we spend most of our time with the people we work with, I set out to be around people who inspire me, challenge me to be better and are ultimately talented carpenters, educators or tinkerers. I wanted to build a team of people that my clients would enjoy sitting down with for a coffee, and that includes dynamic people who understand the value of relationships and can handle hard problems while working hard for our successes.
We come together to build systems to support our collective goal — to innovate and create a new standard of home care to make home maintenance invisible.